Got a Question? We’ve Got It.
Everything you need to know about shipping, orders, payments, returns, and our products — all in one place. Can’t find what you’re looking for? Reach out directly.
Frequently Asked Questions
Where do you ship?
JJ Sneaker Corner currently ships within the United States only.
We do not currently ship to:
- P.O. Boxes
- APO/FPO addresses
- U.S. territories
- International addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
For more information, please review our Shipping Policy.
How long does it take to process my order?
Orders are generally processed within 2–3 business days after payment has been approved.
Orders placed on weekends or U.S. holidays will begin processing on the next business day.
Once your order has shipped, we will send a shipping confirmation email with the available tracking information.
How long does shipping take?
Free Standard Shipping generally takes 10–14 business days after order processing.
Express Shipping costs $20 and generally takes 6–8 business days after order processing.
These delivery timeframes are estimates and may be affected by carrier delays, weather, holidays, address problems, or other circumstances outside our reasonable control.
Where will my order ship from?
Orders may be fulfilled and shipped from a location within our fulfillment network, depending on product availability and order requirements.
The shipping origin shown by the carrier may differ from the JJ Sneaker Corner business contact address.
Please do not send a return to the address shown on a shipping label. Contact us first and wait for return authorization and return instructions.
What is your return policy?
We accept eligible return requests submitted within 30 days after an order is delivered.
Returned items must be new, unworn, unused, and in the same condition in which they were received. Items must include their original tags, accessories, packaging, shoe box, and proof of purchase.
Please review our Return & Refund Policy for complete conditions.
Who pays for return shipping?
For returns caused by an incorrect size, personal preference, accidental order, or change of mind, the customer is responsible for return shipping costs.
If an item arrives damaged, defective, incorrect, or materially different from its description, JJ Sneaker Corner will provide appropriate return instructions and cover the applicable return shipping cost when applicable.
How long does it take to receive a refund?
After receiving and inspecting an approved return, refunds are generally issued to the original payment method within 5 business days.
Your bank, card issuer, or payment provider may require additional time to process and post the refund.
Is my payment information secure?
Payments are processed through secure third-party payment providers.
JJ Sneaker Corner does not directly store your complete credit or debit card number or security code.
Please do not send complete card numbers, security codes, passwords, or other sensitive payment information by email or telephone.
How can I track my order?
When your order ships, we will send a shipping confirmation email containing the tracking number.
Tracking information may take 2–3 business days after shipment to show the first update in the carrier’s system.
You may also track your order through the order tracking page on our website or the carrier’s official tracking website.
How can I contact JJ Sneaker Corner?
For questions about a product, order, payment, shipment, return, or refund, please contact us:
Store Name: JJ Sneaker Corner
Address: 3712 Main St, Flushing, NY 11354, United States
Phone: +1 718-762-8335
Email: info@jjsneakercorner.com
Service Hours: Monday–Friday, 10:00 AM–5:00 PM （CST）
You may also contact us through the contact form on our website.
We aim to respond within two business days during regular customer service hours.