Refund policy

Return & Refund Policy

Last Updated: September 2, 2026

At JJ Sneaker Corner, we want you to shop with confidence. We accept returns of eligible defective and non-defective products within 30 days of delivery.

Return Policy Summary

  • Return window: 30 days from the date of delivery

  • Return method: By mail

  • Eligible product condition: New, unworn, unused, and in original packaging

  • Restocking fee: None

  • Return shipping fee: Paid by the customer for size changes, preference changes, or other non-defective returns; paid by JJ Sneaker Corner for defective, damaged, incorrect, or misdescribed products

  • Refund method: Original payment method

  • Direct exchanges: Not available; customers may return an eligible item and place a new order

Return Eligibility

To qualify for a return, the item must:

  • Be requested within 30 days after delivery

  • Be unworn, unused, and in the same condition in which it was received

  • Include all original tags, accessories, and packaging

  • Include the original shoe box in undamaged condition

  • Be accompanied by the order number or proof of purchase

Shoes may be tried on indoors on a clean surface. Shoes showing signs of outdoor wear, dirt, odors, excessive creasing, damage, or alteration are not eligible for return.

Please place the original shoe box inside a protective shipping box. Do not attach shipping labels, tape, or markings directly to the shoe box.

Discounted and promotional items are eligible for return under the same requirements stated in this policy.

Gift cards, if offered, are non-returnable and non-refundable.

How to Request a Return

To request a return, contact us at info@jjsneakercorner.com and provide:

  • Your order number

  • The name and email address used to place the order

  • The item you wish to return

  • The reason for the return

  • Clear photographs if the item is damaged, defective, incorrect, or different from its description

We will review your request and provide return authorization and mailing instructions if the return is eligible.

Returns must be mailed to:

JJ Sneaker Corner
3712 Main St
Flushing, NY 11354
United States

Do not send a return without first receiving authorization from us. Unauthorized returns may be refused or returned to the sender.

Return Shipping Costs

Defective, Damaged, Incorrect, or Misdescribed Products

If the product arrives damaged, defective, incorrect, or materially different from its description, JJ Sneaker Corner will provide a prepaid return shipping label at no cost to the customer.

Please contact us as soon as possible after delivery and include photographs showing the issue.

Size Changes, Preference Changes, and Other Non-Defective Returns

For returns caused by ordering the wrong size, changing your mind, or other reasons unrelated to a product defect or our error, the customer is responsible for the return shipping cost.

If we provide a return shipping label for a non-defective return, the cost of that label will be disclosed before the return is authorized and deducted from the refund.

We recommend using a trackable shipping service. JJ Sneaker Corner is not responsible for return packages lost or damaged before they are delivered to us.

No Restocking Fee

JJ Sneaker Corner does not charge a restocking fee for eligible returns.

Inspections and Refunds

After the returned item is delivered, we will inspect it within 3 business days.

If the return is approved, the refund will be issued to the original payment method within 5 business days. Your bank or credit card provider may require an additional 5–10 business days to post the refund to your account.

The refund will include the purchase price and any applicable sales tax paid for the returned item.

Original shipping charges, including express shipping fees, are non-refundable unless the return is caused by a defective, damaged, incorrect, or misdescribed product.

If more than 15 business days have passed since we approved your refund, please contact us at info@jjsneakercorner.com.

Exchanges

We do not offer direct exchanges.

To obtain a different size or product, return the original eligible item for a refund and place a new order. Product availability and pricing are not guaranteed while a return is being processed.

Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible at info@jjsneakercorner.com.

We will make reasonable efforts to accommodate the request, but we cannot guarantee changes or cancellations after an order has entered processing or fulfillment.

If an order has already shipped, it cannot be canceled. After delivery, the customer may request a return under this policy.

Approved cancellations will be refunded to the original payment method.

Missing Packages

If tracking shows that a package was delivered but you cannot locate it, please:

  1. Confirm the shipping address on your order.

  2. Check with household members, neighbors, building management, or the delivery carrier.

  3. Contact us at info@jjsneakercorner.com so we can assist with the carrier investigation.

Customers are responsible for providing a complete and accurate delivery address. Address corrections after shipment may not be possible.

Contact Us

For return, refund, cancellation, or exchange questions, contact:

Store Name: JJ Sneaker Corner
Address: 3712 Main St, Flushing, NY 11354, United States
Phone: +1 718-762-8335
Email: info@jjsneakercorner.com
Website: jjsneakercorner.com
Customer Service Hours: Monday–Friday, 10:00 AM–5:00 PM(CST)